Job Title: Mobile Support Engineer
Location: Covering hospitals in York, Harrogate, and Leeds
Salary: £20,000 plus £2,500 travel allowance
The company is the world's leading provider of point of care systems in healthcare. They are driving clinical and management efficiency through a range of value added services for healthcare providers.
The Mobile Support Engineer must be quality driven and customer focused with technical ability to repair and maintain our equipment both at the bedside and back office. The Mobile Support Engineer requires excellent interpersonal skills and needs to be committed to customer satisfaction.
The role provides reactionary and proactive technical and operational support to the sites within a specific geographical area known as bubbles (Cover in other areas may be required from time to time)
The primary role focuses upon maintaining both bedside and back office operational equipment by way of reactive maintenance. This will be prioritised and communicated daily by your Operations Manager, maximising the uptime of Bedside Units and reducing the time to fix.
Key Responsibilities:Provide proactive and reactionary cover for sites based on "Red Bleeps/Alerts" in-turn providing improved Time To Fix (within 24 hrs of bleep /alert being raised).Delivery of customer satisfaction targets and ensuring the units are presentable for patients.Maximising the on-site repair of faulty bedside units and, where necessary, installing replacement parts.Management and effective upkeep of bedside unit test equipment for fault detection.Resolve customer generated problems and queries vie bleeps, alerts, trust requests.Clean & prepare all faulty equipment for return to the Repair Centre.Operate site-based fault logging and reporting systems such as PET, Fault Logger, and Spiceworks.Effective management and handling of any customer complaints, including escalation where applicable.Support the replenishment of ward consumable stock when requested.Repair and maintenance of 1st tier vending machine faults/user issues, escalation where appropriate via Spiceworks.Adherence to legislative requirements, policies & procedures including Health and Safety policies and procedures.
Personal Requirements:Able to effectively prioritise workload and take an organised approach to work in order to meet targets and deadlinesDemonstrable experience of providing high levels of customer service, and dealing with customer complaints effectivelyProficient verbal and written communication skills, with the ability to communicate technical issues to technical & non-technical people alikeFlexibility of working hours, able to offer out of hour's cover at alternative locations where/when requiredCompetent with a range of hand tools and electrical/data systemsA good level of computer literacy, and/or keyboard skills, with knowledge of basic packages such as MS Office Word and ExcelPrevious experience of working in a multi-site organisation or environment preferred
RF data networks and TV distribution systems:Return pathsRF network balancing / balancing AmplifiersFault finding and resolutionModulator tuning and balancing
CAT 5 and Fibre data networks:Fibre fault tracingInstallation and configuration of replacement WACsCAT 5 termination
Server and PC hardware/software in a Microsoft/Linux networking environment.
Analogue and digital/VOIP telephone networks:DSLAM configuration and testingFault finding on analogue switchesReplacing of analogue line cardsFault finding and resolution on twisted pairJumpering on E & D sides of telephony frame
TCP/IP network fundamentals including working with Windows software configurations:Adding servers onto the Hospedia networkAdding the servers to the correct domainUpdate software as required
Desirable Experience:MCSE/MCDST (Microsoft Certified Systems Engineer/Microsoft Certified Desktop Support Technician)Experience of working with Vending machines and Payphones3rd/4th Edition ElectricalRelevant Audio Visual Industry qualificationRelevant cabling/infrastructure qualificationRelevant Telecommunications / IT qualificationRelevant HNC/HND/NVQ
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Candidates with the relevant job titles and experience of; RF Technician, TV Technician, Radio Frequency Engineer, Maintenance Technician, RF Engineer, Digital Engineer, Maintenance Engineer, Maintenance Support, Manufacturing Maintenance Technician, Maintenance Engineer, Maintenance Support Technician, Maintenance Support Engineer, Repairs Technician may also be considered for this role.